READ THIS FIRST IF YOU WANT HELP

[Maniac]

Introduction

This is the Dawn of War 2 Assistance Forum. If you have a problem with Dawn of War 2, or a technical question about the game, you can post it here.

This forum is for Identifying Bugs and Assisting Users with Technical Issues/questions.

Be Advised this is a User to User support forum, and is NOT the OFFICIAL means of support for Relic's Dawn of War 2. For official support, contact THQ via the methods outlined in your manual. The official Dawn of War 2 forums by THQ/Relic you can find here (http://community.dawnofwar2.com/index.php).

Any suggestions found here are to be used at your own risk. We assume no responsibility for any damage you do when attempting fixes provided by users to other users.

This forum has two sub-forums. The Master Troubleshooting List (http://forums.relicnews.com/forumdisplay.php?f=260), contains a number of known problems and their fixes/workarounds.
The Bug submissions Forum (http://forums.relicnews.com/forumdisplay.php?f=259) is where you can report bugs with the game.



How to Post

Create a new thread for your issue, it's not nice to derail a user's thread with your problems! This way it's easier to help any user on his specific problem.

Include a detailed description of the problem:

- How to recreate it
- What you've done to attempt to fix it
- The EXACT details of any error messages

Include the following files:

- dxdiag.txt (http://forums.relicnews.com/showpost.php?p=3385096&postcount=2)
- warnings.txt (http://forums.relicnews.com/showpost.php?p=3385098&postcount=3)

Attach them to the thread via the "Manage Attachments" button, or copy and paste their contents into your post.
To make reading those easier, please surround each file with the "code"-tags: (without the spaces)
[ code]your file[ /code]

for Network Problems include the following:

- Router Model
- Hijackthis log file (http://forums.relicnews.com/showpost.php?p=3385102&postcount=4)
- warnings.txt (http://forums.relicnews.com/showpost.php?p=3385098&postcount=3)

Graphic, Art, or Text Bugs:

- A screenshot (print screen) of the problem.




Things to Try First

Verify your game cache files (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) from your Steam library.
Read the game's readme.txt BEFORE posting
Update everything. This sounds trivial, but is the solution to well over half of the problems people encountered. This means:

-updating your graphics drivers to the latest version.

-updating your sound drivers

-updating Windows to the latest version (WindowsXP SP3 or Vista SP2)

-updating your mainboard drivers

-patching the game to the latest version
If you are using Vista, make sure the account you install the game from has full Administrator privileges, and turn User Account Control off before installing.
Check out the MasterTroubleshootingList (http://forums.relicnews.com/forumdisplay.php?f=260) for possbile solutions for your problem
Try a diagnostic startup (http://forums.relicnews.com/showthread.php?t=107785) to rule out conflicts with other programs.
Some software needs to be updated sometimes, have a look here (http://forums.relicnews.com/showpost.php?p=3385161&postcount=5)
In case of hardware issues, restore factory clock settings when you've overclocked your hardware.
Check your hardware's temperatures for overheating
Make sure your PC meets the minimum system requirementsm which are:
* Windows XP SP2 or Windows Vista SP1
* P4 3.2 GHz (single core) or any Dual Core processor
* 1 GB RAM (XP), 1.5 GB RAM (Vista)
* A 128MB Video Card (Shader Model 3) - Nvidia GeForce 6600 GT / ATI X1600, or equivalent
* 5.5 GB of Hard Drive space




Additional Considerations

USE PROPER ENGLISH. Posts that are deemed illegible due to excessive use of l33t, "txt msg shorthand" such as "m8", "b4", "plz" and "u", will result in locked threads and deleted posts.
No rants. If you are upset about your game not working properly, it is perfectly understandable. However, this is NOT the place to blow off steam. These forums are dedicated to helping people, they are NOT a complaint department.
Be nice. Even if you spot what you believe to be the dumbest mistake in the history of the internet, be nice. Don't call people idiots. Point out their mistake, and suggest a solution.
Please only post if are actually contributing. You may ask questions, although you should start your own thread if you have a problem and don't hijack other's threads. Do not post useless comments like "lol" or "that sucks".
Useless posts and threads WILL be deleted.
Check if somebody else has previously reported the same problem. Use the search function. Look at the thread titles, see if they describe your problem, then check to see if any solutions have been suggested. Try them out before posting.
Even if you think you've found a post that's the same as another, post a new thread.. The thread title should be a short description of your problem, e.g. "Game won't start" or "Graphical glitches".
Be polite. This forum is run by fans for fans. If somebody suggest something that you think won't work, don't call them a dumbass - do it. We have had success with some very unconventional methods before. If you get crabby and yell at people, your thread will be locked.
Be patient. The sheer number of threads prevents us from adressing every problem within minutes. Usually, somebody will post within a few hours, but if that doesn't happen, do not bump your thread with comments like "anyone?" or "please help". Also, do not pester people with private messages saying "please look at my thread". If nobody has posted in your thread after three or four days, you may ask for updates on your problem in a polite fashion.

[GeoffS]

dxDiag (short for DirectX Diagnostic) is a commonly requested file when dealing with tech problems. It contains information about the hardware your computer has and all sorts of other helpful information. This file does not contain any sort of personal information other than your computers "name".


How to obtain your DxDiag file:

1. From the desktop click: Start > Run (or windows key + r).

If you use Vista, type "dxdiag" in the search in the start menu, then go on with step '3'.

http://img331.imageshack.us/img331/3002/startrunro1.gif


2. In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter.
http://img427.imageshack.us/img427/9343/run.png

3. Another window should appear titled DirectX Diagnostic Tool. Near the bottom of the window click on “Save All Information…”
http://img427.imageshack.us/img427/8453/directx.png

A popup should appear with a progress bar, this may take a few minutes.

4. After it completes a dialog should appear asking you where to save the file, I would recommend saving it to your desktop (automatically selected) with the default name and file type.
http://img427.imageshack.us/img427/7758/notepad.png
5. Open the file on your desktop (or wherever you saved it) and select all (ctrl + a) and copy (ctrl + c).
http://img427.imageshack.us/img427/7451/selectall.png

http://img427.imageshack.us/img427/4972/copy.png

6. Paste the information in the tags (ctrl + v) as it can be quite heavy. That is it.
http://img427.imageshack.us/img427/9549/onforums.png

If you do not want the Computer name to be shown, simply go to the fifth line of the document, and where it says "Machine Name:", replace the computer name with "*". Note, this information could not be used against you in a hacking attempt.


Originally posted by zbobet2012.

[Maniac]

A "Warnings.txt" is a file that keeps a log of your last session in Dawn of War 2. This is very important as it can be used for figuring out why you're having problems with the game.

The warnings.txt file is located in your "\My Documents\My Games\Dawn of War 2\Logfiles\" directory. It can be opened in notepad.

Be warned that warnings.txt is overwritten everytime you start up DoW2. So if you had a problem with your last session of the game, please make sure you make a copy of it BEFORE you restart the game.

[GeoffS]

Hijack this is a program that we sometimes ask people to use to help us resolve issues.

For detailed information about the program see:

http://www.whatthetech.com/hijackthis/

Download from here:
http://www.whatthetech.com/hijackthis_v2/
(link includes a description on how to use it)

What we normally ask you to do is run the program, then select "Do a system scan and save a log file". The program will automatically run, and open a text file window for you to look at. You can copy and paste that information into a post here, or attach the file to your post for analysis.

We normally look at the running processes to see if you have antivirus or firewall programs running, and to see if your system is configured with "local" dns servers. Sometimes we might spot a virus or spyware and suggest you remove it.

If you would like to analyze it yourself, paste the contents into the window at http://www.hijackthis.de and it will warn you if there is anything wrong with your system.

[Maniac]

Some application errors can be fixed with some software updates, check if you can use one of those:


Run the latest OS Service Pack

WindowsXP SP3

Windows Vista SP2

Get these via the Windowsupdate (http://windowsupdate.microsoft.com/).


Install the latest Microsoft .NET Framework

.NET Framework v3.5 (http://www.microsoft.com/downloads/details.aspx?FamilyId=333325FD-AE52-4E35-B531-508D977D32A6&displaylang=en)

.NET Framework v3.5 SP1 (http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en)


Update Microsoft Visual C++

32bit version (http://www.microsoft.com/downloads/details.aspx?familyid=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displaylang=en) and SP1 (http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en)

64bit version (http://www.microsoft.com/downloads/details.aspx?familyid=BD2A6171-E2D6-4230-B809-9A8D7548C1B6&displaylang=en) and SP1 (http://www.microsoft.com/downloads/details.aspx?FamilyID=ba9257ca-337f-4b40-8c14-157cfdffee4e&DisplayLang=en)