I cant install DOW!!!

[Kasrkin]

i enter the code on the back of my manuel, and it starts to install, but then it stops... and it comes up with this...

"Error 1311.Source file not found: D:\Data.cab. Verify that the file exists and that you can access it"

so then i click cancel...witch i have to do because i cant install it!

and it comes up with this...

"Error: -1603 Fatal error during installation. Consult windows installer Help (Msi.chm) or MSDN for more information."

i have just bought it an few minutes ago and i do meet all the req's.

[Lamps]

the "code"?, you mean the CD Key? the Key is on CD 3, a little tricky to find tho.

[Moe]

Just out of curiosity, is d:\ really your CD drive?

[Kasrkin]

the "code"?, you mean the CD Key? the Key is on CD 3, a little tricky to find tho.

yes i have entered the code but that is not the problem... sorry i didnt make it clear on my first post...have edited it now.

and yes D: is my CD drive...

maybe its an omen...maybe the almighty one is telling me to not play this game and get something else!

i mean for crying out loud i have waited for this game for months...the demo works fine. but when i get the game THIS happens!

[Mr Orc]

The cd-key is on the back of my manual as well. Have you actually looked on the cd to check to see if data.cab is on there?

[Sajuur]

Install it on your hard drive not CD drive. (Most likely C:)

[Kasrkin]

yes but its not about the CD key...the CD key is accepted! BUT my problem is when i try to install it...it runs for about 1 1/2 seconds then cuts out with the error as shown above in my first post...this is REALLY hacking me off :(

Double Post


Install it on your hard drive not CD drive. (Most likely C:)

i am installing it on C: :(

[Tenacious]

Kaskrin, have you uninstalled the demo? Somewhere on the forum are a couple of post saying that it is best to get rid of all other versions of DoW...

[Sajuur]

Look around (http://forums.relicnews.com/forumdisplay.php?f=125) in here. Someone else has most likely had the problem you are having.

[Kasrkin]

Tenacious, i have just uninstalled the demo and purged it from my machine...still does the same thing.:(

Double Post

done the searches SajuurKS...still no luck :(

[Tenacious]

Try here (http://consumer.installshield.com/kb.asp?id=Q111019) for some advice on 1603 errors :werd:

[dazzaw17]

have you checked that the file it actualy on the cd ( as sugested earlier in the thread) also, check to data side of the cd for scratches and give it a good clean.

btw, did you get it from play.com?

daz

[Moe]

Open the CD with explorer, and do a search for the missing file. See if it can be found on the CD.

[Kasrkin]

The CD is clean...

i didnt get it from play...

The file is there...

I have taken the game back 2wice already...

[dazzaw17]

The CD is clean...

i didnt get it from play...

The file is there...

I have taken the game back 2wice already...

then if you have taken the game back twice, then its more than likely you pc, how much free hard disk space do you have on your c:\ ?

daz

[Kasrkin]

30 gb

Double Post

Tenacious...i have done all those things and still no luck :(

[dazzaw17]

30 gb

Double Post

Tenacious...i have done all those things and still no luck :(

do you have access to another pc? try to install it on that, to verify the cd is fine

daz

[Kasrkin]

i think the CD is fine...because i have swapped it twice. but no i dont have another PC :(

ill have to just get my money back...so much for that then :(

[ionfish]

Moving to Bug Sub.

[FatalTheRabbit]

What are your PC stats?

[dazzaw17]

i think the CD is fine...because i have swapped it twice. but no i dont have another PC :(

ill have to just get my money back...so much for that then :(

one thing you could try is copy the cd to your hard disk and install from that, game probably wont work, but it would prove if your drive is fubard or not

daz

[Kasrkin]

already done that...
but i have another solution to my probelem :D i have asked my dad for a loan and i am going to buy a new pc!!! BooYah!! :D

i WILL play this game! thnx everyone tho :)

[dazzaw17]

already done that...
but i have another solution to my probelem :D i have asked my dad for a loan and i am going to buy a new pc!!! BooYah!! :D

i WILL play this game! thnx everyone tho :)

hahahahahahaha thats one way i supose :P :nana:

daz

[Darktide]

You aren't the only one with this problem...I had the same problem before. I copied the cd to the hard drive and it would install but would crash when it hit the bugreport.exe file. Uber tried everything he could come up with to fix the problem and nothing worked. It is not the cd, it is your computer...I eventually decided to format and that fixed the problem

[IanArgent]

There's info in the microsoft knowledge base on this error (1311) and another one I ran across (1335)
See articles 325076 (http://support.microsoft.com/default.aspx?scid=kb;en-us;325076) & 314810 (http://support.microsoft.com/default.aspx?scid=kb;en-us;314810)

For the second one, I set a MAXMEM value of half my system RAM, and it worked. Note: this LOCKS OUT your memory above that point, so you will want to unset it after install

[Kasrkin]

my dad has bailed out on me...stupid dads girlfreind with her "i dont think its wise" type attitude! so now im back to square 1...

i have tryed everything thats been done...Ian i have tryed the first article you suggested, and it started to install...BUT then it got to the Bugreport things and crashed!!! i have tryed the second one also...and both.

so im going to have to format my comp like Darktide said...

Does anyone know how to format a computer? as i have donre it before but i just want to make sure i get it right...