Step 1. Identify the user's problem and/or needs.
Step 2. Question and inquire as to any relevant info you might need for a solution.
Step 3. Procure answer.
Step 4a. Identify user's competency level.
Step 4b. Reply with proper language and wordage as to ensure user fully understands you.
Originally Posted by Dumb UserIt's like trying to sell a Toyota Yaris to a dog. KISS!Originally Posted by Overanxious Computer Nerd