Step 1. Identify the user's problem and/or needs.
Step 2. Question and inquire as to any relevant info you might need for a solution.
Step 3. Procure answer.
Step 4a. Identify user's competency level.
Step 4b. Reply with proper language and wordage as to ensure user fully understands you.
For example:
Originally Posted by Dumb User
It's like trying to sell a Toyota Yaris to a dog. KISS!Originally Posted by Overanxious Computer Nerd




