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NAT negotiation failure

  1. #1
    bLANDGE
    Guest

    NAT negotiation failure

    Every time I try to join a game that my friend is in, I get a NAT negotiation failure. I can join other games, and he can too, but we cannot connect.

    I have opened my ports (6112, 30260), shut off all firewalls, anti-virus, everything I could think of. I even tried DMZ mode.

    What else can I do?

  2. #2
    Lapixx
    Guest
    Yeah, I've had the problem from the beginning. But after the latest patch, the message "Could not connect to all players in the game" is replaced by the NAT negotiation failure message.

    I keep searching for solutions, but I only find some ports to forward, I forwarded them all, and no result.

    Some people say it has something to do with Wireless internet connection, I agree that I have it, but why can I still connect to some other players then?

    Also, I connected my computer on a wired location and nothing changes.

    Anyway, I can probaly only connect to the first 5 games in the list (sorted on ping value).
    Last edited by Lapixx; 7th May 08 at 12:56 PM.

  3. #3
    Angst72
    Guest
    I have exactly the same problem as you guys. My guess is that the troubles are with my ISP. I've heard that some ISPs limit traffic on some ports due to bandwidth issues. Or they're just connected to the rest of the net in a bad way that's causing connectivity issues with other players.

  4. #4
    CrottiusPrime
    Guest

    Same NAT problem

    My brother and I both get the same problem. We have no idea how to fix it.

    I've been reading through some of the troubleshooting advice on this forum and it is waaaaaay to techy for either of us. We'd probably mess something up if we started forwarding ports.

    And disabling the firewalls or physically bypassing the LinkSys router allows in all those nasty things that they are supposed to protect.

    And I cannot find a threat exclusion list in Norton Anti-Virus, and my Windows Firewall does not have the exclusion tab listed in one of the posts.

    Am at a total loss as to how to connect to games on Relic Online. Would appreciate any help available. Thanks.

  5. #5
    Banned SolitoN's Avatar
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    I got a piece of information a few days ago that gave me an idea about what causes this problem. Port 6112 is used to connect to other players (peer-to-peer connection), and when you play anything over a 1v1, you have to make multiple connections using this port.

    Apparently, some routers don't allow multiple connections on the same port, so you 'can't connect to all players'. A way to test if this is *your* problem is to check if you can get into 1v1 games most of the time, since only a single connection on 6112 is required. If that's the case, then you'd have to find some way to allow your router to make multiple connections...Though this doesn't explain why you can occasionally connect to *some* 2v2 or more games, but not others. Hey, at least it's something.

  6. #6
    Hardwood
    Guest

    NAT problem too!

    I have a Bt Home Hub and I am experiencing the same NAT problem! I have found my router at portforward website, followed the intructions and allow ports 6112 30360 and 9112 (UDP and TDP) but still have this problem!

    Is there someone out their that can help us (as it seems to be a common problem)?

  7. #7
    Lapixx
    Guest
    I'm wondering if people who can solve these kinds of problems ever read the topics? Or are they just meant so you can help eachother?

    Isn't there a way we can make sure that the right people will read this?

  8. #8
    WNxSang
    Guest
    same problem i allso have a BT home hub BT cant help me thay say its relics problem.... can relic help ?

  9. #9
    I have the same prob, i really do think its something to do with the ISP's, i was with eclipse 8mb and a speedtouch330 modem, i could connect to nearly every game in the list and all 1v1's. Now i with talk talk and they have me a smartAX mt882, i cant connect to hardly anyone so i forwarded the ports, still nothing. So i went back to my old speedtouch 330 with this new ISP but still no luck...

  10. #10
    Relic Entertainment Haven0's Avatar
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    Ergh, I've had my fair share of these types of issues with various games and applications... Some suggestions:

    Start by going to http://speakeasy.net/speedtest (USA only) and run a speedtest to the closest location to you. This will tell you if you're roughly getting the speeds you should be.

    You can also go to www.dslreports.com and run a line quality test, though you will need to register.

    To detemine the influence your router has on your CoH connection, try connecting your computer directly into your modem (bypassing the router) and see if the connection improves.

    With this information you can narrow down the problem, as it may be an issue with your ISP, your router, CoH itself, or something else entirely.

    Good luck!
    - Haven0
    "Deus est in Suo caelo, omnia recta mundi."

  11. #11
    DundeeLad
    Guest
    Hi.

    First post for me, but I read all the connection/NAT errors and did all the experts suggested, but still no joy. Was on to BT Helpdesk and they said I was set up properly port-wise.
    They could not suggest anything else, (although at first they did offer to do something to lower my ping, which had nowt to do with the problem).

    Swapped out my BT Hub for my previous Belkin and now works a treat.
    Very rarely cannot get in a game.

    D-Lad

  12. #12
    iaina
    Guest
    a couple of friends have been going through this mess since patch and I've been looking around for a fix ever since. today it seems we've cracked it and we thought sharing the details would be a good idea.

    one of my friends gave me this to post, hope this helps some people out.

    When I went to play my first game online I had a lot of trouble connecting. Long story short I port forwarded, and set up a static IP and DNS.

    PROBLEM SOLVED!

    Now the new 2.3 patch came out, and I began experiencing the same problems again, as did a huge number of other games like yourselves.

    I won’t go into the details of why the new patch has caused these issues because they are irreverent but below is a simple fix.

    All PCs around the world are set to automatically obtain their IP and DNS by default. So now we will undo our first changes and remove the static IP and DNS by setting both back to auto.

    >My computer
    >My network places
    >View my network connections
    >Right click on the network connection that connects to your router
    >Select properties
    >Left click on Internet Protocol (TCP/IP)
    >Click properties

    N.B. OK a good idea at this point is to write down these numbers just incase things go screwy (THEY WONT!), but PCs are fickle and it would not hurt just to be safe

    >Click Obtain an IP address automatically
    >Click obtain DNS server address automatically
    >Click ok

    Give your PC a minute to reconfigure, a reboot would help but is unnecessary. Check that you can still reach your internet home page, if you can’t reboot and try again. If you can then load COH and try and join a game.

  13. #13
    Lapixx
    Guest
    Well, looks like I allready had this settings, must be something different then.
    I also heard the problem could be the use of a Wireless network via WiFi. I've a friend who is wireless too, and he has the same problems. I don't see what difference there is between wired and wirless, except for the speed. WiFi is very slow, compared to a wired connection.

  14. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #14
    www.relicnews.com ÜberJumper's Avatar
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    It's a basic incompatibility between the NAT implementation between the routers of the people failing to connect.

    Not much you can do aside from get a router that doesn't have such issues (and the problem there is that no one has catalogued what routers are best).

  15. #15
    It is not incompatibility between routers, otherwise it wouldnt just be happening with Coh, i run a clan and we have played together in a good 30 diffreent games ONLY COH DOES THIS.

    also i have a limitless supply of routers modems and switches as i run an I.T business from home.

    other games have various issues but none have nat negotiation probs once ports are configured correctely, i will admit that RTS is notoriously more troublesome than fps but coh is easily the worst for connection issues.

    one footnote having said all that above there is no reason to have extreme nat negotiation probs even with coh if you are only running one pc behind a router, if you are then make sure dmz is not enabled, turn on upnp and forward the coh ports to a fixed internal ip, not auto assigned.

    Also shut down your pc, unplug your router, plug it back in 20 seconds later, power up your pc disable your anti virus/firewall then try it again, if it works do it every time before you start playing, although this sounds extreme its quicker in the long run.

    Ignore any panic crap about oh my god dont turn your anti virus or firewall off just do it, the chances of you getting a virus while playing coh is amazingly slim just make sure you turn them on again before you start browsing your favourite porn sites downloading anything or using any crap msn type software.

  16. #16
    IIIFUADIII
    Guest
    Hey Guys,

    Ok hopefully a Relic Tech will see this and be able to help. I've had the same issue as you guys every since I switched ISP's (from normal ADSL to ADSL2+). I've had them running round like headless chickens for close to a year now trying to fix this problem. Since the last CoH patch i've been able to offer them a more specific problem (ie NAT negotiation). So, I've just got off the phone from them and their explaination is:

    The problem isn't with the ISP. It's with a select number of websites (or hosts) that need updating. Now he was only 1st line support so he didn't go into any great detail. What he suggested was that ths hosts would be able to update their systems to deal with connections from my (or OUR) IP address(es). Sufficently vague!

    What I can't get past is that this wasn't a problem with my old ISP. Maybe it is an issue with IP addresses...who knows! I guess I'll go back to twiddling my thumbs waiting till the day I can play CoH with my friends again.

  17. #17
    popej
    Guest
    Reading some of your posts its clear you have 2 or more computers using one router and one phoneline. If you this is the case then you're buggered. Standard routers can only open ports for one computer on a network at a time. This means your brother/flatmate upstairs might have the correct ports open on his static IP address but you won't.

    The only way to get round this is to pay a specialist ISP a fortune to obtain multiple IP addresses on a single subscription.

    I'm no expert but Relic could solve it by using multiple ports, not just 6112 & 30260 but maybe 3 other duplicate port sets (for up to 4 people on a single router). Presumably this costs though, I really have no idea...

  18. #18
    Member BattleCleric's Avatar
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    A friend with whom I play regularly lives in Holland. His ISP is notorious for this problem. The routers they provide (with voip service) have an extra layer of NAT madness, and they absolutely will not allow their customers access to this. By some miracle of the pc gaming gods we can connect, but when we are in a game together very few others can. I have wireless, and voip, and 2 pcs, but no problems.

    Short point, consider trying another router and properly forwarding your ports.
    If stupidity got us into this mess, why can't it get us out?

  19. #19
    Member FireShorts's Avatar
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    Hamilton, Ontario
    I was going to create a thread about this, but this one seems to be about my problem, so I'll just post here.

    I've got the same problem as everyone else: can't connect to anything at all due to NAT issues. I'm not even running a router, I'm directly connected to my DSL modem. The only firewall being used is the Windows Firewall which has an exception set for CoH: OF. I remember back about a year ago (or two?) when I originally bought CoH, I was able to play online... haven't been able to since I've purchased OF however, about 6 months ago.

    My modem is a Bell Sympatico issued Speedstream 4200.

    Obviously I can't really forward any ports here, since I'm not behind a router. The firmware for the modem is also locked down by the ISP (Bell), so I can't do anything there either.

  20. #20
    FireShorts, please create a new thread if you got trouble and need help, as we ask to create a new thread in the top sticky
    READ THIS FIRST IF YOU WANT HELP .

    Post the files requested in the sticky.

  21. #21
    foxriver
    Guest

    NAT Negotiation error solution

    Geez I am glad I came here and read this post!

    I had the same NAT issues as everyone else has experienced.
    For me the problem was that I have two PC's at one location running COH without any LAN issues, I friend joined up and could connect either only one of the PC's here but the other PC here could not, vice versa with whoever hosted the game, one of us would get the NAT error.

    I then checked the stuff about the port forwarding thing and made sure we all had the same ports forwarded, even for the two PC's here with ip eg, 192.168.1.2 and 192.168.1.4 both were included in the port forwarding, after doing this the NAT problems stopped and we could all enjoy a LAN game.....hope this helps anyone out there.
    Make sure you have PORTS 6112 30360 and 9112 (UDP and TDP) forwarded in therouter, mine being a Netcomm NB9W in this case.

  22. #22
    I'm a bit confused...wich ports are it again?

    i have read many sources....all name 6112....but wich are the other ports?

  23. #23
    You normaly only need to forward port 6112, which is used to connect to other players.
    But it wont hurt to open other ports as well, 30260 was used to connect to RelicOnline and for the majority of players port 9100 was often used too. All UDP.

  24. #24
    williamwm
    Guest
    I have the same issue, has been working fine previously before the latest patch.

    I can connect to some games, but not to all. And especially not to some of my friends who I would like to play against. And they can not connect to me. They have made similar adjustments to their routers and firewalls.

    I have run WinStun and got the following results:

    Nat with Independend Mapping and Port Dependent Filter - VoIP will work with STUN
    Preserves port number
    Does not supports hairpin of media
    Public IP address: 85.230.xx.xx
    I have as well opened ports 6112, 9100 and 9101 both in my router (ASUS WL500G Premium with latest firmware 1.9.7.7) and in my Firewall (Kaspersky Internet Security 6 with latest patches as of 2008-07-26 (european date format)). I am as well using Windows XP SP3 with all the latest updates as of 2008-07-26 (european date format).

    Other games work perfectly fine through my router since it uses UPnP and I have set the DHCP server to give out IP adresses internally in regard to which MAC address that is connecting (basically static IP internally).
    Last edited by williamwm; 28th Jul 08 at 11:30 AM.

  25. #25
    Senior Member CaptHurricane's Avatar
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    To those of you experiencing problems with the BT-Home-Hub.

    You can get CoH to work by putting your Hub into a DMZ. There is no other known way. You can activate this feature by accessing the advanced menu in the hub manager software. I got a disputes:games ratio better than 1:50 doing this. So it works very well.

    If you do a search in this forum you will find detailed instructions and a discussion of the pros and cons of doing this.
    "If you can keep your head when all about you are losing theirs and blaming it on you - you'll be a man my son".
    .......................................Rudyard Kipling , Afganistan, 19thC.
    "If you can keep your head when all about you are losing theirs - you may have missed something very important".
    .......................................Royal Marine, Afganistan, 21stC.

  26. #26
    williamwm
    Guest
    I imagine that using DMZ would work for me and others who don't use the BT Home Hub, but doing that is not a solution, it's a work-around.

    I'm looking forward to a quick solution from Relic for this issue. I mean, it looks they broke it, they should be able to fix it pretty quickly. (at least it looks that way)

  27. #27

    Nat

    look guys, you need to be more specific.

    first if you have two pc's behind a router say so, because if so one of them if configured correctly should be having no probs, so if so say so.

    as was said in an earlier post you can only open the ports to a single internal ip address now an INTERNAL ip address is nothing to do with your isp or the internet these are ip adresses that your computers use and you can even change them yourself although please dont do this as they haver to be in certain ranges i.e starting with 10.0.0. or 193.168.etc.

    The first step if neither computer works reliably is to only try and get one to work, you can sort the other one out later.

    so you open a command prompt by going to start and then run and typing cmd, then a black window will appear, in that window type ipconfig, press enter, you will see a list of numbers these are your ip adresses the top one is the address of your computer i.e the one you are using, this is the address your ports should be forwarded to the subnet mask below that you can ignore, the default gateway is the address of your router, if you typed the default gateway into your browser address bar and pressed enter your router configuration page would come up.

    from the router configuration page you navigate to the port forwarding section this is where you enter the ports provided by relic to play coh online.

  28. #28
    w1lz
    Guest
    I also have this problem, doing my head in now! I have a SmartAX MT882 and im with TalkTalk. Tryed practically everything on this thread, but nothing has worked, does anyone have any ideas yet?

    Cheers!

  29. #29
    Frying
    Guest
    I see I'm not the only one with the problem, over 30 posts with "NAT negotiation" in the topic.. and still no solution? I just bought the game over steam and wanted to play with my mates but I keep getting this error.. I tried to join like 20 games and only one worked! Disabled windows firewall, disabled router (speedtouch 706) firewall, tried forwarding, tryed UPnP on/off.. tried dynamic and static ip, rebooting & resetting pc and rooter, etc. etc. Nothing works! What more can I do?

  30. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #30
    www.relicnews.com ÜberJumper's Avatar
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    Get a different Router Frying. The speedtouch has trouble with NAT negotiation.

  31. #31
    Yihka
    Guest
    I have a Speedtouch...

    Weird thing is... BEFORE when I didnt portforward it, I could still connect to some. Now I did portforward it, I get this NAT Negotiation error.

    I would like a better solution than changing routers just for this game...

  32. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #32
    www.relicnews.com ÜberJumper's Avatar
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    Well, sadly, you can read the history of these types of routers. Their NAT negotiation's a less common type that CoH doesn't work well with.

    That being said, try checking out the Playtest to see if that works better for you. There's several networking improvements with it (see the beta playtest forum off the main coh general discussion forum).

  33. #33
    williamwm
    Guest
    You can't just blame it on the router. I have a very good router (mentioned above) - with NO issues in any other game online. I use port forwarding, or auto-sensing with all other games (Trackmania, Warhammer Online, Eve Online, and numerous multiplayer games).

    It's not the router, CoH must be using some fuzzy logic.

    See my troubleshooting mentioned above and tell me I have missed something, then I'll try it. -<snip - GeoffS>-
    Last edited by GeoffS; 28th Dec 08 at 3:08 AM. Reason: Unnecessary comment removed.

  34. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #34
    www.relicnews.com ÜberJumper's Avatar
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    William:

    Yes, certainly the software plays part of the problem, but those other games you mention are Client Server (not sure about trackmania) and not peer to peer.

    If you mix and match routers with different NAT types, and the connection type is peer to peer, then all the players in the game have to be able to connect to each other and not just a server. That means all router types would need to be tested with all other router types. Even Microsoft has problems with peer to peer games on the Xbox Live service (most Xbox games, including halo 3 are peer to peer).

  35. #35
    williamwm
    Guest
    Sounds reasonable.

    What routers are recommended for P2P games (like CoH)?

  36. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #36
    www.relicnews.com ÜberJumper's Avatar
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    Here's a list of routers compatible with Xbox Live.

    http://support.xbox.com/support/en/u...equipment.aspx

    I'd suggest any of the linksys ones. Of course this won't solve your problem if you try to connect to someone with a "problem" router, but I find it generally easy to connect with my linksys.

    I'm hoping we'll see more and more router manufacturer's standardizing their software implementation so gaming with routers involved becomes far easier.

  37. #37
    beowulf011
    Guest
    For the longest time I had the NAT negotiation error pop up for 70% of my attempts to play a multiplayer match up in Company of Heroes. IT was very fustrating and I tried to find the solution on ever forum on the planet but I had no luck in solve my issue. The same issue popped up with Dawn of War II so I was about to freak out because both my favorite game and the one I have been looking forward to most caused my computer to not connect with other in multiplayer. Last night, in my desperate attempt to try everything I could think of, I found the solution; update your Ethernet (or wireless) card drivers.

    That is right, you may not to worry about port forward and all that mess, old drivers was all the problem was.

    So try to update your driver and hopefully this simple solution will work for you as well. If it does work, I would love to know.

  38. #38
    beowulf011
    Guest

    Wups did not work

    So actually, the problem still persists. I just had a lucky streak. As far as the router being the problem, I do not believe it is because I get the same issue when I plug directly into the cable modem. I also have one of the approved routers mentioned above. If anyone has a good idea of what is going on here. Please let me know. I am contacting my ISP today to see if they are blocking the ports.

  39. #39
    Member Sabre Man's Avatar
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    What did your ISP say?

  40. #40
    pheleven
    Guest

    NAT errors

    Short of DMZing your computer (Not a good idea unless you know what you're doing and have a firewall on your personal machine), I found a solution for MY router.

    Basically, the NAT errors come from CoH not knowing how to properly do port redirection. This is not a problem for many cheap routers as they don't attempt it, but a good router/firewall will, in order to keep machines behind it secure and hidden.

    You need to enable "Static ports" or disable "Port Rewriting". In pfSense (probably similar for m0n0wall and others), it is under "Outbound NAT", and you have to set it to manual instead of automatic to be able to do it. Most advanced routers that are having this issue probably can access this or a similar option that may fix their issues somewhere under their NAT settings.

    -- basically dumb down your NAT for CoH and be aware that this makes you *slightly* less protected by your router/firewall, however to a far far lesser degree than simply DMZing -- Then ask Relic nicely to figure out how to write code that works with NAT.

    Pheleven

    PS - No, I can not connect to 100% of the games, but I went from being able to connect to maybe 25% to being able to connect to 80-90% (the other 10-20% probably are all of you with this issue ).

  41. #41
    Senior Member CaptHurricane's Avatar
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    As a previous long time BT-Home-Hub would be user I was surprised by eomat's report that BT have fixed port forwarding for P2P games.

    So I dug out my old one and gave it a try again. No dice. Not without putting it into a DMZ like before.

    Of course I've still got the version 1, it could vary between locations and particular installations. I may even have done it wrong...

    So all I can say for certain is the BT-Home-Hub is still unreliable and anyone hoping to play P2P games shoud be advised to stear well clear whenever possible. To be fair to BT that includes all routers based on the Thompson Sppeedtouch design.

  42. #42
    Sorry to bring up an old thread, but has there been any solution for this on the BT homehub yet that works 100% of the time?

  43. #43
    I was dogged with this problem as well. I play from the UK and have a good Dutch friend I play standard and custom maps with. Before the latest patch we connected to each other without a problem but after patch nothing but NAT issues. Though testing seems to point the finger at Zonealarm being the issue. As when I disabled it totally (NOT game mode) we could connect without a problem 1st time every time, with ZoneAlarm on it would take many tries sometimes it would connect after 8/10 tries and sometimes just plain refused.
    There are no silly questions, just silly people who refuse to ask them

  44. #44
    Hi guys, sorry but i got the same problem as the poster! But i have no idea how to fix with the router and that! And i dont wana touch something i dont have any idea about! and the pages you are linking requiers you to say what version u got and all that!!

    So please help me! i really wana play this game but online but everytime i try to join or host a game no1 can join me!

  45. #45
    Please open up a new thread and post the files requested in the "Read First ..." sticky and what exact router/modem you're using.

  46. #46
    Maniac thats what im trying to say i have no idea, ive never had this problem before. we just moved to a new apartment never had this problem!

  47. #47
    Senior Member CaptHurricane's Avatar
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    Sorry to bring up an old thread, but has there been any solution for this on the BT homehub yet that works 100% of the time?
    Yes. The same solution(s) as there has always been.

    1) Put your gaming PC in a DMZ (read the manual then ask),

    2) If you are on ADSL buy a simple modem (no router - Netgear DM111P is decent and cheap),

    3) Buy an after market router that you know works (cannot help - I use solution 2).

  48. #48
    theluser39, please start a new thread and post the files requested here, how to do and where to get these is explained there, and we could focus on your issues.

    Also please add what changed in your new apartment, like a new ISP, a new router and if so, which one?

  49. #49

    On the road

    This seems to be the place to ask.
    I am having the same problems as everyone else HOWEVER not at home.

    Am I to assume it is virtually impossible to play this game online if you are not able to open ports -- such as being on the road in a hotel??? Also why are some multiplayer games available while others are not?

    Thanks
    Fr8dog

  50. #50

    Solution!!!!!!!!!!!!!!!!!!!!!

    Hi Folks...... so finally i figured it out...... the Problem here which is preventing to join many games is called DOUBLE NAT

    all you need to do is avoiding DOUBLE NAT at your Router(s) / Gateway(s) how to do that? u find on internet


    cheers and have fun!!!!!!!!!

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