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Update: Soulstorm Patch (patch released oct 21)

  1. #1
    Community Manager - Relic Entertainment Thunder's Avatar
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    Update: Soulstorm Patch (patch released oct 21)

    On behalf of Relic, I want to extend our apologies to the Dawn of War: Soulstorm community for the first patch to the game being delayed for several months. During the creation of the patch a number of technical issues turned up related to the various digitally distributed versions of the game. We had not anticipated these issues, and are new in dealing with digital distribution, so solving these problems took much longer than we would have liked. In addition, we became aware of a number of new bugs as we worked on developing the patch that made it clear that more than a hotfix for a few key issues was necessary. We then made the decision to further delay the patch to address them. None of this was clearly communicated to the fans of the game. We will attempt to better communicate such delays and decisions in the future.

    Right now we expect the patch to be released next week. I will be posting the full Soulstorm patch notes this week.


    Update with Patch Notes 09/18/08 - (Release notes are not final)

    changelog




    Update on September 24th: The Soulstorm patch has been undergoing testing on all language versions and digitally distributed versions of the game. We are now up to release candidate 3 for the patch. Bugs were found during testing that needed to be fixed and the patch is being rebuilt into the new release candidate. The latest bugs were generally isolated to the installation for the patch, which is the part of the patching process that has undergone the most change as we support the digitally distributed versions of the game.

    What does this all mean? Not too much, I’m just trying to keep you all updated as to what’s going on. Our goal is still to ship the patch this week and we’re working on it.

    Update on September 30th: We wanted to post another update to keep Soulstorm fans informed of what's going on with the patch that we are working on. Here is the current situation:

    We are making progress on the outstanding installation issues for the digitally distributed versions of Soulstorm. Currently there are five outstanding versions of the game that we are dealing with. We are hoping to have fixes for these versions of the game implemented by the end of the day today so that we can build a new patch tomorrow. The quality assurance team has verified our bug and balance fixes that are applied to the game itself, so that part of the patch has been finalized.

    If the outstanding fixes are made today and a patch is built tomorrow, we would still require two to three days for the quality assurance team to test the patch and verify that it’s installing correctly on all versions of the game and there aren't any new bugs. Unfortunately this means that we won’t be ready before the weekend, so the patch will not be released this week.

    We’d like to thank all of you for your continued patience as we climb these last hurdles to get the patch out.


    Update on October 7th: We have some progress to report on the Soulstorm Patch. We have just one remaining bug with the patch and we are waiting on some information to arrive today so we can fix it. If the information arrives we’ll put in a fix, if it doesn’t, it's not a major issue that we'll hold up the patch for at this point. We’ll move ahead with the full quality assurance test pass that is required to release the patch. Testing will take about three days, and barring the discovery of any new bugs, the patch will then be ready to ship.

    Our thanks to the Soulstorm community for bearing with us as we work through these bugs and get this patch out the door.

    Update on October 10th: As we mentioned earlier this week, we had a final Soulstorm patch going through quality assurance testing this week. Testing was completed yesterday and turned up a bug in the record games system that installing the patch introduced. We have made the decision to fix the bug and build a new patch, which will be release candidate 8. RC8 is being built and sent off for the same full test pass today, with the hopes of shipping the patch once testing has been completed in about three days. We’ll post another update next week when testing has been completed.

    Update on October 21st
    Patch released.

    changelog

    Last edited by Weavern; 21st Oct 08 at 11:20 AM. Reason: added update date to topic

  2. #2
    thx 4 info.

  3. Dawn of War Senior Member  #3
    I'll say the same thing here that I said on the official DoW 2 forums.

    Please please pretty please fix the current broken automatch system that doesn't match players based on automatch score anymore. Even if everything else in the game is fixed this alone will kill almost all online competitive play if left unaddressed.

    And thanks for the update

    White_Pointer

  4. #4
    /me cheers

    Optimism didn't betray!

  5. Child's Play Donor Dawn of War Senior Member  #5
    Calculating Maktaka's Avatar
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    Here's the really awesome part:
    for the first patch to the game
    "First patch", not just "patch". Hopefully the next one(s?!) will be a bit zippier, but at least they're making the long-term commitment either way.

  6. #6
    Member IcyPenguin's Avatar
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    YEAHH!

    Thanks a lot, Thunder. I appreciate the info!

  7. #7
    kablam228
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    I would like to point out... Sanc got this first!

    Anyway good news on all fronts :-D

  8. #8
    Finally. :]
    Originally posted by OmegaDestroyer, about Necrons in SS:
    If you like the Necrons, you'll be disappointed. They aren't one of the strongest races anymore. They didn't get hit by a nerfbat or anything; a truck carrying a bunch of nerfbats accidentally crashed into a restored monolith

  9. #9
    I might even buy the thing now.

    Need a pc to run it tough.
    Only The Emperor is all.

  10. #10
    Sanc gets everything before RN does.

    Irregardless, whether this is another "Early July" or not has yet to be seen. Let's be hopeful.

  11. Gamers Lounge Senior Member Dawn of War II Senior Member Dawn of War Senior Member  #11
    Foxtrot Uniform Ifitmovesnukeit's Avatar
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    Thanks for keeping us informed.
    Like the Emperor's own hammer of war!

  12. #12
    Quote Originally Posted by White_Pointer
    Please please pretty please fix the current broken automatch system that doesn't match players based on automatch score anymore. Even if everything else in the game is fixed this alone will kill almost all online competitive play if left unaddressed.
    Actually Pointer, if they haven't already fixed it it's best they don't now lol.

    We don't want to have to go through another long many month internal Beta & QA Testing & Localization thingy before we get the hotfix for the critical gameplay issues/bugs, do we? lol

    At least we'll be able to custom battle it out with peace of mind.

  13. #13
    Quote Originally Posted by KotCR
    Actually Pointer, if they haven't already fixed it it's best they don't now lol.

    We don't want to have to go through another long many month internal Beta & QA Testing & Localization thingy before we get the hotfix for the critical gameplay issues/bugs, do we? lol

    At least we'll be able to custom battle it out with peace of mind.
    Agreed, if they are planning to release the patch next week, its unlikely that any new requirements will be implemented at this stage. However, White_Pointer's point has been brought up enough times that hopefully they have fixed it along with the other "new bugs" Thunder mentioned.

    I too would like to express my gratitude for the update, although the news comes as a big surprise - in that I previously believed that Soulstorm was totally abandoned. Although this feels good now... The whole misconception caused by lack of info is certainly a negative and no doubt has caused irrepairable loss to the SS player base.

  14. #14
    At last we have some contact - Thanks Thunder

  15. #15
    Member ARMYguy's Avatar
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    I will now go out and celebrate by executing my whole family with a pistol so i can play the new patched SS faster.

  16. #16
    I'll say the same thing here that I said on the official DoW 2 forums.

    Please please pretty please fix the current broken automatch system that doesn't match players based on automatch score anymore. Even if everything else in the game is fixed this alone will kill almost all online competitive play if left unaddressed.

    And thanks for the update

    White_Pointer
    LOL and on DoW Sanc too! I had to rub my eyes to make sure i wasn't seeing double - You are everywhere man!

    Broken record is right!

    Way to go - seriously hope it's fixed as I had the pleasure of playing your Orks he other day WP and it wasn't much fun!
    Bashed like the Noob I am!
    Last edited by ck10_9; 16th Sep 08 at 6:43 PM.

  17. #17
    Member Boruta01's Avatar
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    OMG ! a little faith in humanity (and relic ofc !) is restored within me...
    nice suprise for once...

  18. #18
    Chaotic Lurker Ragnarok's Avatar
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    Awesome Thunder!

    Looking forward to next week....

    Hrmmm...
    Formerly known as Ragnarok2504

  19. Gamers Lounge Senior Member Boardwars Senior Member  #19
    Nerf THIS! Mokino's Avatar
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    Full notes? Does this mean they actually fixed more than the "hotfix" bugs?

    I may actually reinstall SS then, if I don't wait a week or two for the new comp to arrive.

  20. #20
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    I would like to point out... Sanc got this first!
    So? It proves that Thunder's making the rounds. Who cares who gets it first; everyone's going to know about it within a day anyway.
    My Interceptor is better than your Interceptor.

  21. #21
    meowmeowpower
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    Perhaps Relic finally took the patch a bit more seriously due to the results of the "What impact will your experience with SS support have on your decision to buy DoW2?" poll.

    But I'd still say Relic's action is a bit too late for the most of us.

  22. #22
    Member Briarus's Avatar
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    yay!!
    please don't add anymore fixes for them. another delay message and my liver will strangle me

  23. #23
    BlasterFace
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    why are any of you guys believing what they are saying? they have insulted the playerbase for months. and they say now for the 3rd time that the patch is coming out. why should we believe them now?

  24. #24
    I mentioned this earlier; whether they follow through or not has yet to be seen. For now, all we can do is watch, and wait.

  25. #25
    If Relic doesn't follow through on it this time I'm really going to reconsider getting DoW 2, makes me think of how much support that game will get. I was planning on buying a desktop (I'm on a laptop now) just to play DoW 2 with high settings, but I'm getting quite annoyed with the lack of attention they are paying to SS. Yes Ironlore developed it, but Relic still slapped their name on the CD and only they have anything to lose because of it now.

  26. #26
    I think this vindicates the frequent requests for information and expressions of disgust by the community to some degree. Imagine how much worse things would be if no one had voiced any discontent!

    Anyway, I appreciate the update. I'm cautiously optimistic that this patch will actually see the light of day after all.
    In the grim darkness of the far future there are only bugs

  27. #27
    thank you for the communication!

  28. #28
    Member Akagi_Ryu's Avatar
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    Great info, thanks.
    My only real concern is, I hope Relic REALLY thought long and hard about mentioning "next week".
    Another letdown and there will be riots

    Still, I'm glad to see an update, as well as the note that the guys fixed a few other bugs that came up recently.
    My Steam: http://steamcommunity.com/id/Akagi_Ryu/
    Ruined:FYI on the bug fixing front a Steam patch can be applied in a matter of hours, most of which involve making coffee, chatting about the latest season of Survivor and pressing the upload button.

  29. #29
    Forum Farseer Akranadas's Avatar
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    Do not turn this thread into a bitch session about Relic not patching Soul Storm sooner. You all wanted updates; here's one.

  30. #30
    Veteran Assault Terminator Makenshi's Avatar
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    Confirmation that it's not just a hot fix anymore, but a proper patch, is very good. Now there is hope for those like me who wish badly to see the memory leak fixed.

    Still, I will not expect anything for next week... to me, it's done when it's done. Soulstorm reinstall? Only AFTER the patch is released AND someone here downloads, installs, tests and confirm it's not another rickroll (sorry if I'm this bitter, but...)


  31. #31
    Arc_Salvo
    Guest
    Awesome, Thank God! I really hope there are other patches coming down the line in the future, that'd be really nice.

  32. #32
    Too late for me but I'm happy for those who still want to play SS.

  33. #33
    Member Arkandea's Avatar
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    This news is good, a real shame that it has come so late that so many players have moved on by now.

    I do hope this isn't bs.

  34. #34
    most likely BS. after all, how can you fail to communicate to fans for 3 straight months? forget?

    I wager my chaos soul they'll fail to release it until October, judging from experience and all
    yes, I know, "wtf stop bitching"


    well try something different and maybe a different result will occur, eh?

  35. Dawn of War II Senior Member Dawn of War Senior Member  #35
    Forum Fact Fairie Slow_Runner's Avatar
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    By not having a community manager for that entire time? And the latest update before this was 2 months ago.

    Anyhoo, thanks for the update, Thunder.
    Disagree with a moderator? Read this.
    Quote Originally Posted by Maktaka

  36. #36
    lol that's like not having a salesperson for your store. well, sort of. and I'll play merciless Khorne and consider the bug-team thrown into the Basilica!

    moral of the story: get a community manager?

  37. #37
    Thank god... Looking forward to it.

  38. #38
    Member Agoniser's Avatar
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    This pleases me.

  39. #39
    Quote Originally Posted by Thunder
    Right now we expect the patch to be released next week.
    Quote Originally Posted by the Soulstorm lobby FOREVER
    The planned [patch] release is targeted for early July and is currently on schedule.
    Yeah, I'll believe it when I see it. Gotta love it when your best case scenario is "too little, too late."

  40. #40
    Maybe i should get SS now.

  41. #41
    I'd wait it out for at least a week!

  42. #42
    Member
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    This hotfix. Would have had alot more credibility had it just been labelled a patch. That way. We know what to expect (our current situation of waiting and waiting~Dark Crusade)

    Still. My interest in SS has long since died.
    only hopeful thing I can see coming from this. Is that DoW2 support is supreme. Which it no doubt will be. =D

  43. #43
    Member eltroubabadour's Avatar
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    I will be posting the full Soulstorm patch notes this week.
    YAY !!

    Reg support and communication i hope it will be a lesson learnt for DoW II

  44. #44
    Lets hope it will fix the memory leak in single player....

  45. Dawn of War II Senior Member Dawn of War Senior Member  #45
    Forum Fact Fairie Slow_Runner's Avatar
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    DeafMute, note that the original intent was to release a swift hotfix. As they ran into a slew of technical problems, it turned into a bigger patch. They never intended it to take this long to get the first patch out.

  46. #46
    HexHammer
    Guest
    Quote Originally Posted by Slow_Runner
    DeafMute, note that the original intent was to release a swift hotfix. As they ran into a slew of technical problems, it turned into a bigger patch. They never intended it to take this long to get the first patch out.
    Yearh, I'm so touched /cough!

  47. Child's Play Donor Technical Help Senior Member General Discussions Senior Member Homeworld Senior Member Forum Subscriber  #47
    Finally done. Moe's Avatar
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    Docking this for a little bit.

  48. #48
    Member
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    Im very aware that the hotfix was infact supposed to be a hotfix.
    I know about the tech problems they had. And as time went on. I for one. Wondered what the hell is happening at Relic HQ to allow this to go on and on?
    The only answer I can come up with.
    Is SS was pushed to the side whilst all the employees bar 1 guy sitting in the basement with a cup of coffee was going crazy over DoW2.
    The same guy sitting in a dark, cold and wet basement. Jimmy was only able to use a windows 95 machine to try and figure out the problem.

    I pity him.
    I pity his wife.
    I pity his children.

    Cause poor, old Jimmy will not be home for christmas....

  49. #49
    Member
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    It's great to see some communication at last... Thanks Thunder!!!

  50. #50
    I for one am stoked, as are most the people in this thread, and it's for that reason that they BETTER deliver next week. I don't want to rant, but if nothing materialises next week I think iL stop playing all together.

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