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READ THIS FIRST BEFORE POSTING!

  1. Child's Play Donor Technical Help Senior Member General Discussions Senior Member Company of Heroes Senior Member  #1
    Hydra's Super Marshal GeoffS's Avatar
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    READ THIS FIRST BEFORE POSTING!

    Introduction

    This is the Space Marine Technical Assistance Forum. If you have a problem with Space Marine, or a technical question about the game, you can post it here.

    This forum is for Identifying Bugs and Assisting Users with Technical Issues/questions.

    Be Advised this is a User to User support forum, and is NOT the OFFICIAL means of support for Relic's Space Marine. For official support, contact THQ via the methods outlined in your manual. The official Relic Space Marine forums can be found here

    Any suggestions found here are to be used at your own risk. We assume no responsibility for any damage you do when attempting fixes provided by users to other users.



    How to Post
    Create a new thread for your issue, it's not nice to derail a user's thread with your problems! This way it's easier to help any user on his specific problem.



    Include a detailed description of the problem:
    - How to recreate it
    - What you've done to attempt to fix it
    - The EXACT details of any error messages



    Include the following files:
    - dxdiag.txt
    - Hijackthis log file


    Copy and paste their contents into your post, or attach them to the thread via the "Manage Attachments" button.
    To make reading those easier, please surround each file with the "code"-tags: (without the spaces)
    [ code]your file[ /code]



    for Network Problems include the following:
    - Router Model



    Graphic, Art, or Text Bugs:
    - A screenshot (print screen) of the problem.




    Things to Try First
    • Verify your game cache files from your Steam library.
    • Read the game's readme.txt BEFORE posting
    • Update everything. This sounds trivial, but is the solution to well over half of the problems people encountered. This means:
      -updating your graphics drivers to the latest version.
      -updating your sound drivers
      -updating Windows to the latest version (WindowsXP SP3 or Vista SP2)
      -updating your mainboard drivers
      -patching the game to the latest version
    • If you are using Vista or Windows 7, make sure the account you install the game from has full Administrator privileges, and turn User Account Control off before installing.
    • Try a diagnostic startup to rule out conflicts with other programs.
    • Some software needs to be updated sometimes, have a look here
    • In case of hardware issues, restore factory clock settings when you've overclocked your hardware.
    • Check your hardware's temperatures for overheating.
    • Make sure your PC meets the minimum system requirements which are found here.
    Additional Considerations
    • USE PROPER ENGLISH. Posts that are deemed illegible due to excessive use of l33t, "txt msg shorthand" such as "m8", "b4", "plz" and "u", will result in locked threads and deleted posts.
    • No rants. If you are upset about your game not working properly, it is perfectly understandable. However, this is NOT the place to blow off steam. These forums are dedicated to helping people, they are NOT a complaint department.
    • Be nice. Even if you spot what you believe to be the dumbest mistake in the history of the internet, be nice. Don't call people idiots. Point out their mistake, and suggest a solution.
    • Please only post if are actually contributing. You may ask questions, although you should start your own thread if you have a problem and don't hijack other's threads. Do not post useless comments like "lol" or "that sucks".
    • Useless posts and threads WILL be deleted.
    • Check if somebody else has previously reported the same problem. Use the search function. Look at the thread titles, see if they describe your problem, then check to see if any solutions have been suggested. Try them out before posting.
    • Even if you think you've found a post that's the same as another, post a new thread.. The thread title should be a short description of your problem, e.g. "Game won't start" or "Graphical glitches".
    • Be polite. This forum is run by fans for fans. If somebody suggest something that you think won't work, don't call them a dumbass - do it. We have had success with some very unconventional methods before. If you get crabby and yell at people, your thread will be locked.
    • Be patient. The sheer number of threads prevents us from adressing every problem within minutes. Usually, somebody will post within a few hours, but if that doesn't happen, do not bump your thread with comments like "anyone?" or "please help". Also, do not pester people with private messages saying "please look at my thread". If nobody has posted in your thread after three or four days, you may ask for updates on your problem in a polite fashion.
    Last edited by GeoffS; 26th Sep 11 at 2:37 AM. Reason: Added link to verifying game cache.


    The most exciting phrase to hear in science, the one that
    heralds new discoveries, is not 'Eureka!' but 'That's funny...'
    Isaac Asimov

  2. Child's Play Donor Technical Help Senior Member General Discussions Senior Member Company of Heroes Senior Member  #2
    Hydra's Super Marshal GeoffS's Avatar
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    dxDiag (short for DirectX Diagnostic) is a commonly requested file when dealing with tech problems. It contains information about the hardware your computer has and all sorts of other helpful information. This file does not contain any sort of personal information other than your computers "name".


    How to obtain your DxDiag file:

    1. From the desktop click: Start > Run (or windows key + r).

    If you use Vista, type "dxdiag" in the search in the start menu, then go on with step '3'.




    2. In the blank text field of the window that appears type “dxdiag” without the quotes. Press run or hit enter.


    3. Another window should appear titled DirectX Diagnostic Tool. Near the bottom of the window click on “Save All Information…”


    A popup should appear with a progress bar, this may take a few minutes.

    4. After it completes a dialog should appear asking you where to save the file, I would recommend saving it to your desktop (automatically selected) with the default name and file type.

    5. Open the file on your desktop (or wherever you saved it) and select all (ctrl + a) and copy (ctrl + c).




    6. Paste the information in the tags (ctrl + v) as it can be quite heavy. That is it.


    If you do not want the Computer name to be shown, simply go to the fifth line of the document, and where it says "Machine Name:", replace the computer name with "*". Note, this information could not be used against you in a hacking attempt.
    Originally posted by zbobet2012.

  3. Child's Play Donor Technical Help Senior Member General Discussions Senior Member Company of Heroes Senior Member  #3
    Hydra's Super Marshal GeoffS's Avatar
    Join Date
    Feb 2008
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    Hijackthis.log

    Hijack this is a program that we sometimes ask people to use to help us resolve issues.

    For detailed information about the program see:

    http://www.whatthetech.com/hijackthis/

    Download from here:
    http://www.whatthetech.com/hijackthis_v2/
    (link includes a description on how to use it)

    What we normally ask you to do is run the program, then select "Do a system scan and save a log file". The program will automatically run, and open a text file window for you to look at. You can copy and paste that information into a post here, or attach the file to your post for analysis.

    We normally look at the running processes to see if you have antivirus or firewall programs running, and to see if your system is configured with "local" dns servers. Sometimes we might spot a virus or spyware and suggest you remove it.

    If you would like to analyze it yourself, paste the contents into the window at http://www.hijackthis.de and it will warn you if there is anything wrong with your system.

  4. Child's Play Donor Technical Help Senior Member General Discussions Senior Member Company of Heroes Senior Member  #4
    Hydra's Super Marshal GeoffS's Avatar
    Join Date
    Feb 2008
    Location
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    Some application errors can be fixed with some software updates, check if you can use one of those:


    Run the latest OS Service Pack

    WindowsXP SP3

    Windows Vista SP2

    Windows 7 SP1

    Get these via the Windowsupdate.


    Install the latest Microsoft .NET Framework

    .NET Framework v3.5

    .NET Framework v3.5 SP1


    Update Microsoft Visual C++

    32bit version and SP1

    64bit version and SP1

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