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READ FIRST - Technical Support Guidelines

  1. #1
    OVERSEER NovaBurn's Avatar
    Join Date
    Mar 2003
    Location
    Fort Worth, Texas

    READ FIRST - Technical Support Guidelines

    Introduction


    This is the Homeworld Remastered Technical Support Forum. If you have a problem with Homeworld Remastered, or a technical question about the game, you can post it here. The primary purpose of this section is for identifying bugs and assisting users with technical issues/questions.


    Be advised this is a User to User support forum, and is not the official support channel for Homeworld Remastered. We are a fan run site and wish to help out fellow Homeworld fans. Any suggestions found here are to be used at your own risk. We assume no responsibility for any damage you do when attempting fixes provided by users to other users.

    For official support, contact Gearbox on their own forums located here:
    Gearbox Homeworld Remastered Technical Support


    How to Post

    Create a new thread for your issue, do not derail a user's thread with your problem. Even though you may have a similar or exact issue for your situation, there may be different underlying problem at the cause. In addition be specific as you can with the title of your post. When creating a thread in this forum please try to adhere to having the following to get you the best support possible:

    • Detailed description of the problem.
    • The EXACT details of any error messages
    • Screenshots of the offending issue (if possible)
    • What you've done to attempt to fix it
    • Any support files or links documenting your issue



    If you have any support files you wish to provide to us, please provide by attaching the text files directly onto your post, providing a link from either OneDrive, Dropbox, Google Drive or other cloud file hosting provider.

    Troubleshooting

    Before posting, please try gathering as much information about your system as possible. This can be done or easily obtained through a variety of methods and tools out there to gather your system information and export it to a easily readable file.

    Speccy
    https://www.piriform.com/speccy

    PC-Wizard
    http://www.cpuid.com/softwares/pc-wizard.html

    DXDiag
    http://windows.microsoft.com/en-us/w...iagnostic-tool


    Drivers

    Also it is highly recommended that you ensure that you are running on the most current version of all your systems drivers. This will range from motherboard chipset drivers, graphics drivers and anything else that your system requires in order to properly work with your hardware. In addition to that, ensure that you are current on any Windows Updates as well.

    AMD
    http://support.amd.com/en-us/download

    Nvidia
    http://www.nvidia.com/Download/index.aspx?lang=en-us

    Intel
    https://downloadcenter.intel.com/default.aspx

  2. #2
    OVERSEER NovaBurn's Avatar
    Join Date
    Mar 2003
    Location
    Fort Worth, Texas
    Please be aware that if you do not meet the minimum system requirements for Homeworld Remastered, there is no guarantee that the game will run or even work properly on your system even if you somehow do get it "playable".

    System Requirements

    MINIMUM:
    • OS: Windows Vista
    • Processor: 2.2GHz Dual Core Processor
    • Memory: 1 GB RAM
    • Graphics: NVIDIA GeForce 8800 GTS (512MB) / ATI Radeon HD4800 (512MB)
    • Hard Drive: 20 GB available space
    • Additional Notes: Game engine uses OpenGL3.3 It is important that you get the latest drivers for your video card to ensure compatibility with this product.



    RECOMMENDED:
    • OS: Windows 7
    • Processor: 2.3 GHz Quad Core Processor
    • Memory: 4 GB RAM
    • Graphics: NVIDIA GeForce GTX 560 / ATI Radeon HD 5850 (1GB VRAM)
    • Hard Drive: 20 GB available space
    • Additional Notes: Game engine uses OpenGL3.3 It is important that you get the latest drivers for your video card to ensure compatibility with this product.
    Last edited by NovaBurn; 24th Feb 15 at 10:54 PM.

  3. Technical Help Senior Member Modding Senior Member Homeworld Senior Member  #3
    www.relicnews.com ÜberJumper's Avatar
    Join Date
    Sep 1999
    Location
    South Surrey, BC Canada
    Note that the HwRM.log file will be in your steam library. My Steam Library is c:\SteamLibrary

    Here's where I found the HwRM.log file.

    C:\SteamLibrary\steamapps\common\Homeworld\HomeworldRM\Bin\Release

    If you have an issue, please include that log file with your post, and wrap it in [ code ] [ /code ] tags so it looks like this...

    Code:
    Wed Feb 25 20:18:19 2015
     Version 1.2, Build Number 27, Changelist Number 1010293 
     Loaded Archive: 'Homeworld2.big' 
     Loaded Archive: 'HW1Ships.big' 
     Loaded Archive: 'HW2Ships.big' 
     Loaded Archive: 'HWBackgrounds.big' 
     UTIL -- filepath failure, path doesn't exists 'C:\SteamLibrary\steamapps\common\Homeworld\HomeworldRM\data\locale\English' 
     Loaded Archive: 'English.big' 
     Loaded Archive: 'DataMP.big' 
     Loaded Archive: 'compatibility.big' 
     Uing ..profiles\ for profiles folder 
     Changing from a 32 bit colour depth in winNT (6.1 build 7601), Service Pack 1 
     GL Info: 3.3 - 3.3.0 NVIDIA 347.25 
     GL Vendor: NVIDIA Corporation 
     GL Renderer: GeForce GTX 970/PCIe/SSE2 
     GL Part ID: 970 
     GL Part EX: /PCIe/SSE2 
     Loaded Archive: 'EnglishSpeech.big' 
     Loaded Archive: 'Music.big' 
     SOUND -- created destination [ fdaudio ], handle [ 4 ] with [ 48 ] channels created 
     SOUND -- created destination [ fda streamer ], handle [ 5 ] with [ 8 ] channels created 
     SOUND -- created destination [ dxa streamer ], handle [ 0 ] with [ 8 ] channels created 
     SOUND -- created destination [ dxaudio ], handle [ 1 ] with [ 48 ] channels created 
     Build name: 
     Built by  : builduser 
     Data path : C:\SteamLibrary\steamapps\common\Homeworld\HomeworldRM\data 
     No mapping for font 'Blender' - using 'default' 
     Resetting fp PC control word. 
     CmdLine: -mpbeta -mod compatibility.big 
     Creating new profile name:UberJumper folder:..\PROFILES\Profile1\ 
     GAME -- Using player profile UberJumper 
     No mapping for font 'Blender' - using 'default' 
     Starting Level: data:LevelData\Multiplayer\DeathMatchHW2\2P_HOSTILITIES_END.LEVEL 
     EngineTrailStatic::getTweaks requesing index(0) that doesn't exist. 
     Killing player 1 (CPU1) at time 1883.562134 
     Warning, screen with name SMFiltersMenu does not exist 
     Starting Level: data:LevelData\Multiplayer\DeathMatchHW1\6P_FIELDSOFPLAZ.LEVEL 
     EngineTrailStatic::getTweaks requesing index(0) that doesn't exist. 
     EngineTrailStatic::getTweaks requesing index(1) that doesn't exist. 
     EngineTrailStatic::getTweaks requesing index(2) that doesn't exist. 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\crates.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\relics.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\challenges.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\norushtime.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\research.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\ruinjections.dat due to colliding name 
     LOCALIZER -- Failed to load file locale:LevelData\Multiplayer\lib\bounties.dat due to colliding name 
     Killing player 2 () at time 0.000000 
     Killing player 3 () at time 0.000000 
     Killing player 4 () at time 0.000000 
     Killing player 5 () at time 0.000000 
     Killing player 1 (CPU1) at time 3139.387207 
     Warning, screen with name SMFiltersMenu does not exist 
    ....

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