Monitor just shutdowns

[javec]

Argh, I thought I managed to get rid of that game ruining crash, but no, there it comes again to ruin my most exciting MP games.
The problem is that when I have played this game for a relatively long time in some point my monitor just turnes off and keyboard doesn't take any commands. Still the fans and other stuff inside the central unit are on. Only thing that works is the power and reset buttons. Has anyone had the same problem? I have my self thought that it could be a overtheated video card because when I turned the VPU-recover off it didn't do that for a while. I have even inserted new cooling systems for my video card but as it seems it didn't help. And no errorlogs are created by the game during this.

[ÜberJumper]

Do you have an nVidia card? I've had the same issues and they seem to be related to the 61.77 drivers, specifically the nvidia driver service shutting down.

Post your dxdiag.txt and warnings.log file please.

[El-Bakkis]

Ive encountered the same problem. My monitor just shows a little sign for a second that says: no signal. I think it has something to do with the temp or something... Because the temp. on my chassie is just "too high".
It is quite alarming. Or are there other reasons for this?

Please help...

[tojo1]

Does it only happen with WH40K: DOW or all the games you try to run? Do as uber suggested and post your dxdiag files and error logs. Ummm if it's anything like what happened to me though...

I had an Inno3d GeForce 4 ti-4200 replaced after six months due to that shutdown problem. But before I had my card replaced, I tried to alleviate the problem by trying numerous vidcard/chipset drivers and buying a new, more powerful power supply unit and some extra fans. It didn't help. The technician who tested my card also couldn't figure out the possible cause of the problem so it was immediately replaced. And things just got worse as the replacement, a brand new Inno3D GeForce 4 Ti-4200 AGP8X version, had the same issue after two weeks of usage.

I'm guessing that certain components on the card were 'substandard' and extended use along with high temperatures just wore those components out. Needless to say, I stopped buying that brand afterwards and things have been fine. BTW, that problem's not confined to any particular brand, Leadtek and Gainward has also had such problems, albeit on much rarer occasions, except with Inno3D it was happening at a very high rate here in the Philippines (where Inno3D is a brand that all computer shops carry).

What you could do is try testing the card on another computer under the same conditions to see if the problem pops up. If it does, then maybe you should have your card replaced.

[javec]

I have AMD Athlon 1ghz @ 1.2ghz, ATI Radeon 64MB DDR vivo (7200 series), and EPOX 8K7A+, and 512mb. No other game has crashed this way. And I have tested my computer with SuperPi and 3dMark, and no problems. Of course since I play this game many hours, and those tests doesn't test it for so long, the problem can still be overheating. But I still doubt it because I improved the cooling system of my video card a lot, with no noticeable effect. It is just annoying to test this problem because it takes time before the crash occurs, and it is quite random (and seems to strike every time I have the most exciting gameplay going . Next I will propably test to update my motherboard drivers, as it recommends that in the readme file.

Warnings.log (only the ends and beginnings):

W40K started at 2004-11-01 20:26
OS NT 5.1, 512MB Physical Memory
RUN-OPTIONS
WORKING-DIR D:\Program Files\THQ\Dawn of War
USER Jarno

20:26:20.9 MATHBOX -- Version=5, Cpu=AMD Athlon:f=6,m=4, Mode=x87
20:26:20.9 GAME -- Warhammer, 1.01, Build 57117.44353
20:26:20.9 GAME -- Available memory: 511MB RAM, 1197MB Pagefile
20:26:20.9 State::State - set socket send buffer to 131072
20:26:20.9 State::State - set socket receive buffer to 131072
20:26:20.9 HostState - 84.230.119.93:6112 / 84.230.119.93:6112
20:26:20.9 Session : Now Host
20:26:20.9 Session : We are now a Host
20:26:20.9 PeerState - 84.230.119.93:6112 / 84.230.119.93:6112
20:26:20.9 PeerState::ConnectCallbackHost - connecting to host at 255.255.255.255:6112
20:26:20.9 GSTransport::Connect - GT2AddressError
20:26:21.1 SPOOGE - Driver[Dx9 : Hardware TnL] on adapter[0], version[4,32]
20:26:21.4 SPDx9 -- Driver Name = ati2dvag.dll Device = \\.\DISPLAY1 Desc = RADEON 7200 SERIES
20:26:21.4 SPDx9 -- Driver Vendor = 0x1002 Device = 0x5144 SubSys = 0x001A1002 Rev = 0x0000
20:26:21.4 SPDx9 -- Driver Version Product = 0x0006 Version = 0x000E SubVersion = 0x000A Build = 0x1953 (6483)
20:26:21.4 SPDx9 -- Driver GUID = {D7B71EE2-1204-11CF-E16A-1020A1C2CB35}
20:26:22.3 SPOOGE -- 109.00MB available texture memory
20:26:22.3 SPOOGE -- 109.00MB available texture memory
20:26:22.7 GAME -- Beginning FE
...
21:12:44.4 DynamicDecals -- Hit maximum number of decal indices or vertices
21:12:46.7 SimulationController::Simulate, no sync command for some time
21:12:47.8 SimulationController::Simulate, no sync command for some time
Here is empty line then continues:
18:55:31.3 State::SendKeepAlives - sending to 212.30.2.52:6112
18:55:31.5 State::HandleKeepAlive - keep alive received from 83.129.3.121:63030
18:55:31.7 State::SendKeepAlives - sending to 83.129.3.121:63030
18:55:31.7 State::HandleKeepAlive - keep alive received from 212.30.2.52:6112
...
20:02:23.7 GAME -- Ending FE
20:02:23.8 MOD -- (mod manager) shutting down
20:02:24.3 SPOOGE -- 109.00MB available texture memory
20:02:24.3 SPOOGE -- 109.00MB available texture memory

Application closed with error code -1



DXdiag:

------------------
System Information
------------------
Time of this report: 10/27/2004, 21:27:04
Machine name: JARLOKKI
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: Finnish)
System Manufacturer: 761686
System Model: AWRDACPI
BIOS: Award Modular BIOS v6.00PGN
Processor: AMD Athlon(tm) processor, MMX, 3DNow, ~1.2GHz
Memory: 512MB RAM
Page File: 167MB used, 1079MB available
Windows Dir: E:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 7200 SERIES
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 7200 AGP (0x5144)
DAC type: Internal DAC(350MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5144&SUBSYS_001A1002&REV_00
Display Memory: 64.0 MB
Current Mode: 1280 x 1024 (32 bit) (85Hz)
Monitor: Samsung SyncMaster sm950p(T)
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6483 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 9/29/2004 08:22:42, 216576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 9/29/2004 08:22:22, 800256 bytes
Device Identifier: {D7B71EE2-1204-11CF-E16A-1020A1C2CB35}
Vendor ID: 0x1002
Device ID: 0x5144
SubSys ID: 0x001A1002
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: VIA Audio (WAVE)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1106&DEV_3058&SUBSYS_45111106&REV_50
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: ac97via.sys
Driver Version: 5.10.0000.3622 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 8/28/2002 23:00:56, 84480 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Full
Cap Flags: 0xF5F
Min/Max Sample Rate: 8000, 48000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run
...

--------------
System Devices
--------------
Name: VIA AC'97 Audio Controller (WDM)
Device ID: PCI\VEN_1106&DEV_3058&SUBSYS_45111106&REV_50\3&61AAA01&0&3D
Driver: E:\WINDOWS\system32\drivers\ac97via.sys, 5.10.0000.3622 (English), 8/28/2002 23:00:56, 84480 bytes
Driver: E:\WINDOWS\system32\ksuser.dll, 5.03.2600.2180 (Finnish), 8/4/2004 10:56:42, 4096 bytes
Driver: E:\WINDOWS\system32\ksproxy.ax, 5.03.2600.2180 (Finnish), 8/4/2004 10:56:58, 130048 bytes
Driver: E:\WINDOWS\system32\drivers\ks.sys, 5.03.2600.2180 (Finnish), 8/4/2004 09:15:22, 140928 bytes
Driver: E:\WINDOWS\system32\drivers\drmk.sys, 5.01.2600.2180 (English), 8/4/2004 09:07:58, 60288 bytes
Driver: E:\WINDOWS\system32\drivers\portcls.sys, 5.01.2600.2180 (English), 8/4/2004 09:15:50, 145792 bytes
Driver: E:\WINDOWS\system32\drivers\stream.sys, 5.03.2600.2180 (Finnish), 8/4/2004 09:08:02, 48640 bytes
Driver: E:\WINDOWS\system32\wdmaud.drv, 5.01.2600.2180 (English), 8/4/2004 10:56:58, 23552 bytes

Name: VIA Tech Power Management controller
Device ID: PCI\VEN_1106&DEV_3057&SUBSYS_30571106&REV_40\3&61AAA01&0&3C
Driver: n/a

Name: VIA Rev 5 or later USB Universal Host Controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_12340925&REV_16\3&61AAA01&0&3B
Driver: E:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:38, 20480 bytes
Driver: E:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:42, 142976 bytes
Driver: E:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 10:56:46, 74240 bytes
Driver: E:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:42, 57600 bytes

Name: VIA Rev 5 or later USB Universal Host Controller
Device ID: PCI\VEN_1106&DEV_3038&SUBSYS_12340925&REV_16\3&61AAA01&0&3A
Driver: E:\WINDOWS\system32\drivers\usbuhci.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:38, 20480 bytes
Driver: E:\WINDOWS\system32\drivers\usbport.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:42, 142976 bytes
Driver: E:\WINDOWS\system32\usbui.dll, 5.01.2600.2180 (English), 8/4/2004 10:56:46, 74240 bytes
Driver: E:\WINDOWS\system32\drivers\usbhub.sys, 5.01.2600.2180 (English), 8/4/2004 09:08:42, 57600 bytes

Name: VIA Tech PCI to ISA bridge
Device ID: PCI\VEN_1106&DEV_0686&SUBSYS_00000000&REV_40\3&61AAA01&0&38
Driver: n/a

Name: VIA Bus Master IDE Controller
Device ID: PCI\VEN_1106&DEV_0571&SUBSYS_05711106&REV_06\3&61AAA01&0&39
Driver: E:\WINDOWS\system32\DRIVERS\viaide.sys, 1.00.0001.0001 (English), 8/4/2004 08:59:42, 5376 bytes
Driver: E:\WINDOWS\system32\DRIVERS\pciidex.sys, 5.01.2600.2180 (Finnish), 8/4/2004 08:59:42, 25088 bytes
Driver: E:\WINDOWS\system32\DRIVERS\atapi.sys, 5.01.2600.2180 (English), 8/4/2004 08:59:42, 95360 bytes

Name: HPT370 UDMA/ATA100 RAID Controller
Device ID: PCI\VEN_1103&DEV_0004&SUBSYS_00011103&REV_04\3&61AAA01&0&70
Driver: n/a

Name: Realtek RTL8139 Family PCI Fast Ethernet NIC
Device ID: PCI\VEN_10EC&DEV_8139&SUBSYS_813910EC&REV_10\3&61AAA01&0&60
Driver: E:\WINDOWS\system32\DRIVERS\RTL8139.sys, 5.398.0613.2003 (English), 8/4/2004 08:31:32, 20992 bytes

Name: AMD-761 Processor to AGP Controller
Device ID: PCI\VEN_1022&DEV_700F&SUBSYS_00000000&REV_00\3&61AAA01&0&08
Driver: E:\WINDOWS\system32\DRIVERS\amdagp.sys, 5.02.0002.2195 (English), 11/1/2000 10:55:40, 23376 bytes

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_700E&SUBSYS_00000000&REV_13\3&61AAA01&0&00
Driver: n/a

Name: RADEON 7200 SERIES
Device ID: PCI\VEN_1002&DEV_5144&SUBSYS_001A1002&REV_00\4&2299AE5B&0&2808
Driver: E:\WINDOWS\system32\DRIVERS\ati2mtag.sys, 6.14.0010.6483 (Finnish), 9/29/2004 08:22:22, 800256 bytes
Driver: E:\WINDOWS\system32\ati2dvag.dll, 6.14.0010.6483 (English), 9/29/2004 08:22:42, 216576 bytes
Driver: E:\WINDOWS\system32\ati2cqag.dll, 6.14.0010.0257 (English), 9/29/2004 07:29:00, 245760 bytes
Driver: E:\WINDOWS\system32\Ati2mdxx.exe, 6.14.0010.2494 (English), 9/29/2004 08:18:28, 65536 bytes
Driver: E:\WINDOWS\system32\ati3duag.dll, 6.14.0010.0263 (English), 9/29/2004 08:05:10, 2254560 bytes
Driver: E:\WINDOWS\system32\ativvaxx.dll, 6.14.0001.0033 (English), 9/29/2004 07:45:16, 479840 bytes
Driver: E:\WINDOWS\system32\ATIDDC.DLL, 6.14.0010.0005 (English), 9/29/2004 08:16:22, 81920 bytes
Driver: E:\WINDOWS\system32\atitvo32.dll, 6.14.0010.4100 (English), 9/29/2004 07:36:20, 17408 bytes
Driver: E:\WINDOWS\system32\ativcoxx.dll, 6.13.0010.0005 (English), 11/9/2001 11:01:04, 24064 bytes
Driver: E:\WINDOWS\system32\ati2evxx.exe, 6.14.0010.4107 (English), 9/29/2004 08:16:44, 405504 bytes
Driver: E:\WINDOWS\system32\ati2evxx.dll, 6.14.0010.4107 (English), 9/29/2004 08:18:08, 90112 bytes
Driver: E:\WINDOWS\system32\atipdlxx.dll, 6.14.0010.2492 (English), 9/29/2004 08:18:50, 131072 bytes
Driver: E:\WINDOWS\system32\Oemdspif.dll, 6.14.0001.0010 (English), 9/29/2004 08:18:36, 102400 bytes
Driver: E:\WINDOWS\system32\ati2edxx.dll, 6.14.0010.2495 (English), 9/29/2004 08:18:20, 30720 bytes
Driver: E:\WINDOWS\system32\ATIDEMGR.dll, 1.00.1733.17172 (Finnish), 9/29/2004 10:32:34, 163840 bytes
Driver: E:\WINDOWS\system32\atifglpf.xml, 9/27/2004 14:38:48, 10055 bytes
Driver: E:\WINDOWS\system32\atioglxx.dll, 6.14.0010.4650 (English), 9/29/2004 08:44:00, 6553600 bytes
Driver: E:\WINDOWS\system32\atiiiexx.dll, 6.14.0010.4003 (English), 9/29/2004 10:58:44, 294912 bytes

[ÜberJumper]

Can you try shutting off VPU recover in the driver options for your video card?

[javec]

It is already off. I turned it off and thought that I solved the problem but the problem came back as I said in the first post.

[ÜberJumper]

Can you take a look in your System Event Viewer for anything that indicates a problem with your video card?

[batterseapower]

We managed to fix this exact problem on a friends computer. They have an ATI card (9800), and we solved it by using 16 bit colour when you run the game. Now it runs perfectly

Would be nice to see a fix though..

Batterseapower

[javec]

Hey, if that works I'm a really happy man, I have tried almost every available thing. Do I have to set my windows using 16bit colours or just the game or both?

[tojo1]

javec,

Try both. Hope that suggestion fixes it =).

[ÜberJumper]

Well, 16 bit colour may look like ass.

It could be that the monitor's losing signal because it can't display the game in the requested resolution and colour depth or something silly.

Lowering it to 16 bit would help that.

[batterseapower]

In the case of my friend, the resolution and colour depth were supported by his monitor, and worked with every game except DoW It seems to be DoW specific.. very odd, I know.

I have seen other posts on this forum with this exact same issue (I manually trawled the whole thing to find this fix), and the other suggested solution has been to disable the secondary head on the graphics card (if it exists - like it did on the ATI 9800). This didn't resolve the issue in our case, but other people have reported sucess.

Batterseapower

[El-Bakkis]

Im using 9800xt.. And the problem has not occured for two days now. I changed the resolution. It seems i had it too high for the game..

because my monitor supports 1200 something, by 1200 something..

[javec]

Hmm. I will be reporting later today whether it works or not. I played with my windows turned on 16bit two games yesterday with no problems, so I'm quite optimistic about it now (I have to, because I don't know what else to do anymore ). I don't think my problem is beacuse of my monitor since it is quite good one, and when the crash occurs, it should only then affect to a monitor.

[Keltik]

Just to make sure its well documented I too am having the same problem with a Radeon 9600 - I recently upped the res and the problem has only occured recently.

Seems to happen only in MP (?) but then mostly playing MP

Anyway dropping res back down and seeing what happens

[javec]

Well, it didn't crash when playing. But it crashed once when I was in the multiplayer lobby, but not with regular way. Mouse moved but I couldn't press any buttons with it. Then I tried some keyboard commands but no use until I started hearing the pc-speaker sound and then it went to this monitor off crash. It's ok if it just works when playing, I turned the gamecolours still also to 16bit.

[clydetheShadow]

yeah my Monitor just shuts down as well. No clue why. it looks like it goes into powersave mode but i cant bring it out (no it's not going into powersave mode)